Patient Policies

Patient Arrival & Cancellation

At The Skin Cliniq, we are dedicated to delivering an exceptional, personalized experience tailored to refreshing and restoring your natural beauty. To guarantee the highest standard of care, safety, and precision for every clinical procedure, we reserve dedicated time exclusively for you. The following policies ensure fairness to all patients and maintain the clinical integrity of our practice.

1. The 10-Minute Grace Period

We understand that traffic, scheduling conflicts, and life delays can happen. We offer a strict 10-minute grace period from your scheduled appointment time.

• Arrival within 10 minutes: Your treatment will begin immediately upon arrival. However, to remain respectful of the next scheduled patient, your session may be shortened. The full standard treatment fee will still apply.
• Arrival after 10 minutes: If you arrive more than 10 minutes past your scheduled time, you will be considered a "Late Arrival." At this stage, your appointment cannot be guaranteed and will be subject to the clinical guidelines outlined below.

2. Clinical Treatment & Safety Guidelines

Certain complex aesthetic and clinical interventions — including advanced microneedling, Cellenis Derma PRP, exosome therapies, and customized thulium laser treatments — require rigorous pre-treatment preparation, specialized device calibration, and precise application times (such as topical numbing).

If a late arrival compromises the mandatory safety protocols, clinical efficacy, or setting preparation required for your specific service, the appointment must be rescheduled. This ensures we never compromise safety or patient outcomes.

In the event of a late arrival exceeding 10 minutes, one of the following actions will occur:

• Modified Service: If clinical safety and scheduling permit, we will perform a modified, condensed version of your treatment. The original service fee remains unchanged.
• Forfeiture and Reschedule: If the remaining time does not safely allow for a valid treatment, the session will be forfeited, and a late-cancellation fee will apply.

3. Cancellation and No-Show Fees

We kindly require a minimum of 24 hours' notice for any appointment modifications or cancellations. This allows us the opportunity to offer the reservation to patients on our waiting list.

• Cancellation within 24 hours: A $50 late-cancellation fee will be charged to the card on file.
• No-Show or Forfeited Late Arrival: Forfeiture of the appointment slot. A fee equal to 100% of the scheduled service value or standard deposit will be assessed.
• Repeated No-Shows: After two no-shows, The Skin Cliniq reserves the right to discharge the patient from the practice.
• Pre-paid Packages / Memberships: Late cancellations or no-shows will result in the automatic forfeiture of that individual treatment session from the package.

4. New Patient & Consultation Protocols

Every patient receives an Aura 3D Skin Analysis with each visit, unless the patient declines. Please arrive 15 minutes prior to your scheduled time to finalize paperwork. This ensures you receive the full duration of your clinical consultation and a thoroughly customized plan.