Privacy Policy

Who We Are

The Skin Cliniq ("we," "us," or "our") is a medical aesthetics clinic located at 113 Karl Brown Way, Loveland, OH 45140, owned and operated by Sally Mills, DNP. Our website is www.theskincliniq.com.

Information We Collect

We collect information you provide directly to us when you:

• Submit a contact or consultation request form (name, email, phone number, and any message you include)
• Communicate with us via email, phone, or text message
• Opt in to receive SMS/text messages from us

We do not collect payment information through this website.

Cookies and Tracking Technologies

Our website uses a minimal set of cookies and similar technologies for the following purposes:

• Essential cookies: Required for the website and contact form to function (e.g., session state, security).
• Analytics: We may use basic, privacy-respecting analytics to understand aggregate site usage (page views, traffic sources). We do not use cookies for cross-site advertising, behavioral retargeting, or to build personal profiles of visitors.
• Third-party hosting: Our hosting provider (Cloudflare) may set cookies for security, bot mitigation, and performance.

You can control or block cookies in your browser settings. Blocking essential cookies may prevent parts of the website from functioning correctly.

Do Not Track: Our website does not currently respond to "Do Not Track" (DNT) browser signals, as no uniform standard has been adopted.

How We Use Your Information

We use the information you submit solely to:

• Respond to your consultation or appointment request
• Communicate with you about your care and services
• Send appointment confirmations and reminders
• Send promotional text messages about special offers and service updates (only if you have opted in)

SMS/Text Messaging

When you provide your phone number and opt in to receive text messages from The Skin Cliniq, we may send you:

• Transactional messages: Appointment confirmations, reminders, and follow-up care instructions
• Marketing messages: Special offers, service updates, and promotional information (only with your separate opt-in consent)

Message frequency varies, up to 4 messages per month. Message and data rates may apply. Your consent to receive text messages is not a condition of purchasing any goods or services from us.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After texting STOP, you will receive a one-time confirmation message and will no longer receive text messages from us. You may also contact us directly at [email protected] for opt-out assistance.

Help: For help with our text messaging program, reply HELP to any message or contact us at [email protected].

Mobile Information Sharing Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers (Subcontractors)

We use the following trusted subcontractors to operate our website, process inquiries, and deliver communications. These subcontractors process your information solely on our behalf to provide their service to us; they do not use your information for their own marketing or promotional purposes, and we do not sell, rent, or share your mobile opt-in data with them or anyone else for marketing.

• Lead Manager (leads.maymarketingseo.com) — processes contact form submissions and delivers notification emails to our team
• Cloudflare — provides website hosting, security, and performance services
• GoHighLevel (LeadConnector) — message-delivery vendor that sends our customer care SMS messages on our behalf. GoHighLevel acts as our subcontractor only; it does not own, share, or use your mobile opt-in data for its own purposes.

These subcontractors have access only to the information needed to perform their functions and are contractually required to protect your information.

Data Retention

We retain contact form submissions and communication records for as long as necessary to fulfill the purpose for which they were collected, or as required by applicable law. You may request deletion of your information at any time by contacting us.

Security

Our website uses HTTPS encryption for all data transmitted between your browser and our servers. We take reasonable measures to protect your personal information, though no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any future communications from us
• Opt out of text messages by replying STOP at any time

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when the policy was last revised. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at:

The Skin Cliniq
113 Karl Brown Way
Loveland, OH 45140
Email: [email protected]